Credit Card Fees

Announcement of new credit card processing fees starting August 2026, alongside an image of hands holding a credit card and phone.

New Credit Card Fees

Rainbow Water will start recovering the merchant costs for accepting credit cards and debit cards with a new 2.95% convenience fee for all online and in-person card payments. The new credit card fee policy was approved by the Board of Directors at their regular meeting in May 2026. The fee will be collected directly from the payment processor to cover the merchant card fees and none of the revenue will go to Rainbow Water. 

After the most recent budget analysis, the $150,000 in annual credit card merchant fees were identified as a cost absorbed by all customers, not just those using credit cards. Rainbow Water’s payment processor will now be passing on the credit card fees directly to customers who pay with credit and debit cards.  

New credit card fees will go into effect on August 3, 2026 

The fees do not apply to ACH and check payments, which remain no-fee options for customers.

Fees apply to debit and credit card payments made through auto pay, by phone, online, and at the Rainbow Water office. 

Update Your Billing Information 

Pay bill and update billing by phone

  • Contact Customer Service for support at 760-728-1178  during regular business hours, Monday through Friday from 8 a.m. - 4:30 p.m. The Rainbow Water office is closed on national holidays.
  • Payments made by phone or in person must be made by 3:30 pm to be applied for the current day. Payments received after 3:30 pm are applied to the following business day.
  • Contact Customer Service for support at 760-728-1178 during regular business hours, Monday through Friday from 8 a.m. - 4:30 p.m. The office is closed on national holidays.
  • Payments made by phone or in person must be made by 3:30 pm to be applied for the current day. Payments received after 3:30 pm are applied to the following business day.
  • Payments are also available after hours using the automated phone system.

Change billing method online

  • Visit the Pay My Bill webpage
  • Log into your account or set up an account.
    Note: If you are unable to log in with your email, please call Customer Service to update your email and contact information to receive emergency alerts, bill statements, and newsletters via email.
  • Select Payment Accounts, add a payment method for ACH payment and Save your bank information.
  • To set up auto payment, select Automatic Payments
  • Select or add your recurring form of payment and select Save to complete online bill pay enrollment.
  • Please note: There is a 30-day delay in billing system enrollment with the InfoSend billing provider. To avoid a missed or late payment, please call customer service to schedule a payment for the current billing month.
Form to add a bank account as a payment method, including fields for account type, name, routing, and account numbers.
Sample bank account update page

Tips for updating billing information

Please have credit card or banking information ready when updating billing information with Customer Service by phone and online.

  • Banking information includes: account type, banking type, name on account, bank routing number, and account number. 
  • A sample of the online payment window is shown at right with the routing and account number.

 

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