Water Utility Scam Alert

Watch Out For Utility Agency Imposters

May contain: hand knocking on front door, hardwood, stained wood, and door

In recent months, reports on San Diego County social media and news sites have indicated a scam is facing the community with imposter water agency representatives knocking on doors and asking to test tap water inside homes. Utility scams have rapidly increased over the past few years, and Rainbow Water is issuing a warning to the community to be on the lookout for individuals posing as employees of a water agency.

The San Diego County Water Authority, Eastern Municipal Water District, and Rainbow Water will not enter a private residence to test water. If needed, samples are taken by customers and delivered to the water agency.

Tips to Avoid a Scam

All utility agency employees wear agency logo apparel, carry agency identification, and drive agency vehicles with California license plates.
Request for payment will not be solicited by a water agency at a residence, online, via email or text. Payments will not be requested by purchase of gift cards, water accessories, or water line insurance.
Water agencies will not request access to enter a residence or business without an appointment. Persons claiming to be from a water agency should be turned away and reported to local law enforcement.
Anyone who refuses to wait while you contact the water agency should be considered a fraud and reported.

Please report any incidents by phone to:

RMWD Customer Service, (760) 728-1178
San Diego County Sheriff Department Non-emergency dispatch, (858) 565-5200

Water Quality

Rainbow Water is committed to providing all customers with a safe and reliable water supply. Water is regularly monitored and tested throughout our service area to ensure the water served to your homes and businesses meets or exceed all state and federal guidelines for safe drinking water, and this past year was no exception. Read more about your water in Consumer Confidence Report (CCR), an annual water quality report to inform all customers of their drinking water supply.

Read the CCR Report

Website Accessibility Statement

Rainbow Municipal Water District (the "District") is committed to ensuring that its services are accessible to all members of the public. As part of this commitment, the District strives to provide an accessible website compatible with the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the website are created to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities.

If you need any special assistance or accommodations:

Contact our compliance support team via telephone at: (888) 765-1970

Ongoing Compliance Information

Compliance Coordinator

The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance Coordinator has received training in website accessibility and updates the site in accordance with those best practices and requirements.

Compliance Procedures

The District is working to ensure all website content complies with the Americans with Disabilities Act and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues, the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible content if found.

Accessible Documents Policy

The District is committed to providing all documents hosted on the website in an accessible format or making accessible alternatives available.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests in a timely manner. If you need assistance or accommodations while accessing content on this website, please contact our Compliance Coordinator via the form below: