Watch Out For Utility Agency Imposters

Utility scams have rapidly increased over the past few years, and Rainbow Water is issuing a warning to the community to be on the lookout for individuals posing as water agency employees. Rainbow Water and Eastern Municipal Water District will not enter a private residence to test water. If needed, samples are taken by customers and delivered to the water agency.

 Rainbow Water and Eastern Municipal Water District will not enter a private residence to test water. If needed, samples are taken by customers and delivered to the water agency.

Tips to Protect Yourself from a Scam

• Avoid giving out personal and financial information to an unknown number. If an unknown caller requests immediate financial payment, give pause and contact Rainbow Water's Customer Service team for information.
• Request for payment will not be solicited by a water agency at a residence or by text. Payments will not be requested by purchase of gift cards, Venmo transfer, water accessories, or water line insurance. 
• Easily spot a Rainbow Water team member by their attire and truck. All utility agency employees wear agency logo apparel, carry agency identification, and drive agency vehicles with California Exempt license plates. Request to see identification if you are concerned with the legitimacy of the agency representative. 
• If your property has an easement, Rainbow Water can access the road to reach a water line, pump station and/or water tank. Contact Customer Service to identify if you have an easement on your property.
• Water agencies will not request access to enter a residence or business. Persons claiming to be from a water agency should be turned away and reported to local law enforcement.
• Anyone who refuses to wait while you contact the water agency should be considered a fraud and reported.

Please report any incidents by phone to: 

• Rainbow Water Customer Service at (760) 728-1178  
• San Diego County Sheriff Department Non-emergency dispatch at (858) 868-3200

Letters from Rainbow Water

Rainbow Water frequently mails letters to customers for billing and water service notifications. If you receive a letter to your mailing address and it is not addressed to you, please write “Return to Sender” on the envelope
and drop it in the mail. The letter will be returned to Rainbow Water and allow the letter to reach the intended recipient.
Remember to avoid opening mail not addressed directly to you. Title 18 of the United States Code Section 1702, prohibits the opening of mail intended for someone else and carries a fine. The only exception to the section is mail addressed to "Current Resident." 

Water Quality

Rainbow Water is committed to providing all customers with a safe and reliable water supply. Water is regularly monitored and tested throughout our service area to ensure the water served to your homes and businesses meets or exceed all state and federal guidelines for safe drinking water, and this past year was no exception. Read more about your water in Consumer Confidence Report (CCR), an annual water quality report to inform all customers of their drinking water supply.

Read the CCR Report