Have you recently moved or changed your phone number?  To ensure you receive monthly invoices, newsletters, and service updates, please update your information. Customers can update their cell phone, home phone, mailing address, and email address in two ways:

• Call the Customer Service team to update your information via phone at 760-728-1178
• Visit the Update Your Information webpage to complete the online form.  

Rainbow Water accepts payment by phone during business hours, Monday through Friday from 8:00 a.m. to 4:30 p.m. (Office is closed on major holidays)

• Payments in person and over the phone received by 3:30 p.m. will be applied for the same business day.
• Card, check, and cash payments are accepted in person during office hours. 
• Credit and debit card processing fees apply to all online and in-person payments.
• No fee for ACH payment made through online bill payment enrollment.
• Payments are accepted at US Bank locations.

Read more on the Bill Payments webpage with full list of payment options.

Online payments are accepted through Rainbow Water's online bill payment website.

Please contact customer service for questions or concerns related to:

• Low or high water pressure
• Service leaks
• Report an outage

Customer Service is available Monday through Friday, 8:00 a.m. - 4:30 p.m. at 760-728-1178 or submit the Contact Us form online.

Service bills are sent after a month of service, and amounts are determined by variable and fixed rates.

• The fixed rate is a shared cost for all ratepayers to maintain over 320 miles of water main, 10 pump stations, four reservoirs, and 13 storage tanks to deliver safe and reliable water to its customers.
• The variable rate is the amount of water the customer actually consumes. 

For more information, visit the How to Read My Bill webpage. Call Customer Service at 760-728-1178 to receive a personalized breakdown of your service bill.

Flume is a water-efficiency incentive program that enables customers to access real-time water usage data via an intelligent water monitoring device. The device is available to District ratepayers with a $50 rebate after installation (must be installed within 10 days of delivery), bringing the final cost to $75.00 plus shipping. The device is only available for purchase online at: flumewater.com/rainbow
Installation

After a quick, DIY installation (no plumber or special tools required), Flume users have access to their water usage down to the minute. Flume provides water-use insights and reports via a mobile app. The app allows customers to understand, manage, and conserve their water. The tools also allow customization of budgets and setup of alerts to instantly notify users of excess water use.

Videos
Watch the installation and battery replacement videos online.

Device Support & Submit Help Ticket

For more details on the device, visit the Flume Program FAQ page on the Flume website.
To schedule a call with Flume's customer support or to submit a help ticket, please visit  Flume’s website or download the Flume app on your Android or Apple phone.

Visit the Rainbow Water office to view a Flume device in person.
Visit Rainbow Water's Flume webpage for more details.
Please note: Rainbow Water is unable to assist with installation or troubleshoot support for the Flume device.

New to the community and need to set up service? Are you moving and need to stop service? Rainbow Water offers two convenient options to start or stop service:

• Visit the Start Service webpage to submit a request to start your water service. 
• Call Customer Service at 760-728-1178.

A backflow device prevents a reverse-flow situation in which incoming potable water could be cross-connected to various auxiliary water sources or other hazards. The backflow device protects Rainbow Water's distribution system, the community, and your home.

Who is Responsible for the Backflow Device?

Homeowners are responsible for maintaining and repairing the backflow device on their property. Rainbow Water performs annual backflow testing, and a repair letter is sent to customers when a backflow test fails. Customers are responsible for hiring a certified backflow technician to perform the repair, and the technician then sends the final backflow documents to Rainbow Water to complete the repair.

Below are options for questions related to a backflow notice or removal.

• Visit the Backflow Testing Program webpage for more information on vendors, rates and to contact a Rainbow Water Backflow Specialist.
• Watch the video about Backflow devices and repair.
• Complete an online form to determine eligibility for a backflow device removal.

Rainbow Water offers payment plans, and additional options are available to adjust your rate plan from single family, agricultural with residence and more. For more information and to request a payment plan, please contact Customer Service at 760-728-1178.
 

Late fee waivers area availble to customers once every two calendar years. To request a late fee waiver, please contact Customer Service at 760-728-1178.