Customer Service serves as the front-line customer support working with the public in person and a call center setting.
Our team is primarily responsible for performing various direct customer contact and office support activities supporting customer accounts for water/wastewater service. Customer Service is responsible for processing requests for assistance, handling customer complaints, providing information, and educating the public about rates and the District overall. The department provides information regarding beginning or ending service, billing, payments, and related matters, takes required information from the customer to open, close, or modify service accounts, verifies information, and updates customer profiles as necessary.
Customer Service may make payment schedule adjustments within the administrative code and authorize standard refunds or adjustments. Customer Service prepares appropriate forms and notifies District field staff of the need for field activities such as turning water service on and off, checking meter reads, and meter service.